Contact Us
Whether you have a question about our services, want to book an appointment, or simply need some advice or support, we can provide you with all the information you need to reach out to us.
Address
Shop 32-34, Tamworth Square
432-452 Peel Street
Tamworth NSW 2340
Contact
+61 2 5701 5533
Hours
*Please note all hours are subject to bookings and may be reduced or increased as required.
| Day | Hours |
|---|---|
| Monday | 8:30am - 8:00pm |
| Tuesday | 8:30am - 8:00pm |
| Wednesday | 8:30am - 8:00pm |
| Thursday | 8:30am - 8:00pm |
| Friday | 8:30am - 8:00pm |
| Saturday | 9:00am - 4:00pm |
| Sunday | 9:00am - 4:00pm |
Get in Touch
MY GP Tamworth Practice Communication Policy
At MY GP Tamworth, we prioritize effective and clear communication with our patients. Below is our communication policy outlining how and when we handle telephone calls and electronic communications.
Telephone Calls
- Reception Availability: Our reception staff are available to take your calls during regular business hours, Weekdays 8am-8pm & Weekends 9am-4pm (Please note these hours may differ subject to bookings).
- After-Hours Calls: For urgent after-hours inquiries, please contact 13CURE.
- Returning Calls: We aim to return all non-urgent calls within 24 hours. Urgent calls will be prioritized and addressed as soon as possible.
Electronic Communications
- Email Inquiries: You can reach us via email at [insert email address here]. We strive to respond to all email inquiries within 24 hours during business days.
- Follow-Up: We will follow up on electronic communications as needed, based on the urgency and nature of your inquiry.
Confidentiality and Privacy
We ensure that all communications adhere to privacy and confidentiality standards. Please be mindful that electronic communications may not always be secure, and for sensitive matters, we recommend calling the practice on 02 5701 5533 or discussing in-person.
Feedback and Concerns
Your feedback is important to us. If you have any concerns or suggestions about our communication processes, please contact us directly at info@mygptamworth.com.
Feed back & Complaints
We are committed to continuous improvement and greatly value your feedback. If you have any concerns or complaints regarding your care, please discuss the matter with your GP or our Complaints Officer. You can reach us by calling 02 5701 5533 or emailing us at info@mygptamworth.com
We strive to address your concerns promptly and effectively. However, if you are not satisfied with the resolution, or if your complaint cannot be resolved within our practice, you may contact the Health Care Complaints Commission:
Health Care Complaints Commission Locked Mail Bag 18 Strawberry Hills, NSW 2012 Ph: 02 9219 7444 or 1800 043 159